Refund policy

Our Commitment to You

At M1 Skis, we stand behind the quality and performance of our products. While we do not offer returns or refunds, our commitment to your satisfaction remains our top priority. If you encounter any issues with your purchase, please reach out to us, and we will work closely with you to ensure that you are fully satisfied with your experience. Your trust means everything to us, and we are here to support you.

You can always contact us for any question at hello@m1skis.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

M1 Skis Order Policy for EU Customers

Due to the made-to-order nature of our skis, each product is crafted specifically to your order requirements. As such, M1 Skis are exempt from the EU’s 14-day cooling-off period, which typically applies to standard, off-the-shelf products. We are committed to ensuring the highest quality and satisfaction in every order. If you have any concerns about your order, please contact us, and we will work with you to ensure your satisfaction.